Privacy Policy
By using the Express Elearning website or services, you are agreeing to the terms in this Privacy Policy.
This Privacy Policy describes how Neovation Learning Solutions (a division of Neovation Corporation, hereinafter "Neovation," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit expresselearning.com or use any of our courses, resources, or related services (collectively, the "Service").
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. If we make material changes, we will notify you by posting the revised policy on this website and, where appropriate, by email. Your continued use of the Service after such changes constitutes your acceptance of the revised policy.
1. Information We Collect
1.1 Information You Provide
When you create an account or use the Service, we may collect the following personal information:
- Name — to identify you within the Service and on certificates of completion.
- Email address — to communicate with you, deliver course-related notifications, and send certificates.
- Company name — to understand the context in which you are using the Service.
- Role/job title — to help us tailor content and understand our audience.
1.2 Information Collected Automatically
When you visit the Service, we automatically collect certain technical and usage information, including:
- Device and browser information — such as your IP address, browser type, operating system, and device identifiers.
- Usage data — such as pages visited, time spent on pages, course progress, quiz results, and completion status.
- Referral data — such as the website that directed you to us.
This information is collected through cookies, Google Analytics, and our internal tracking systems.
1.3 Cookies
Cookies are small text files placed on your device that help us operate and improve the Service. We use the following types of cookies:
- Essential cookies — required for account authentication, session management, and core functionality.
- Analytics cookies — used via Google Analytics and our internal systems to understand how visitors interact with the Service, so we can improve content and user experience.
- Preference cookies — used to remember your settings, such as language selection.
Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of the Service.
2. How We Use Your Information
We use your personal information for the following purposes:
- Providing the Service — creating and managing your account, tracking your course progress, issuing certificates of completion, and delivering course content.
- Communication — sending you course-related notifications, updates, newsletters, and other information about Express Elearning or related products and services.
- Improvement — analyzing usage patterns to improve our courses, content, and user experience.
- Security — detecting and preventing fraud, abuse, or unauthorized access to the Service.
- Legal compliance — fulfilling our legal obligations and enforcing our terms.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service providers — we work with trusted third-party providers who assist in operating the Service. These include:
- Hubspot — for tracking client data and relationships.
- Google Analytics — for website analytics and usage reporting.
- Legal requirements — we may disclose your information if required to do so by law, or in the good faith belief that such action is necessary to comply with legal process, protect the rights or property of Neovation, or protect the personal safety of users or the public.
- Business transfers — in the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. If you request deletion of your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal, accounting, or security purposes.
Anonymous and aggregated data that cannot be used to identify you may be retained indefinitely for analytical and improvement purposes.
5. Data Security
We take reasonable technical, organizational, and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, and secure storage.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
6.1 All Users
Regardless of your location, you may:
- Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send.
- Manage cookies through your browser settings.
6.2 Residents of the European Economic Area (GDPR)
If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation, including:
- Right of access — to obtain confirmation of whether we process your personal data and to request a copy of it.
- Right to rectification — to request correction of inaccurate or incomplete personal data.
- Right to erasure — to request deletion of your personal data in certain circumstances.
- Right to restrict processing — to request that we limit our processing of your personal data.
- Right to data portability — to receive your personal data in a structured, commonly used, machine-readable format.
- Right to object — to object to processing of your personal data for direct marketing or where we rely on legitimate interests.
- Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time.
Legal basis for processing: We process your personal data on the following legal bases:
- Contract — processing necessary to provide the Service to you (e.g., account management, course delivery, certificates).
- Legitimate interests — processing necessary for our legitimate business interests (e.g., analytics, improving the Service), where those interests are not overridden by your rights.
- Consent — where you have provided consent (e.g., marketing communications).
Neovation is based in Canada. The European Commission recognizes Canada as providing an adequate level of protection for personal data. To exercise your rights, please contact us at the address provided.
6.3 Residents of California (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act, including:
- Right to know — to request details about the categories and specific pieces of personal information we have collected, the sources of collection, the business purposes for collection, and the categories of third parties with whom we share it.
- Right to delete — to request deletion of your personal information, subject to certain exceptions.
- Right to correct — to request correction of inaccurate personal information.
- Right to opt out of sale or sharing — we do not sell or share your personal information for cross-context behavioral advertising.
- Right to non-discrimination — we will not discriminate against you for exercising your privacy rights.
To exercise your rights, please contact us at the address provided. We will verify your identity before fulfilling any request.
7. Children's Privacy
The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at the address provided.
8. International Data Transfers
Neovation is based in Winnipeg, Manitoba, Canada. Your personal information may be processed and stored in Canada or in other jurisdictions where our service providers operate. By using the Service, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws than your country of residence.
Where required by applicable law, we ensure that appropriate safeguards are in place for international data transfers.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Neovation Learning Solutions (Neovation Corporation)
109-383 Provencher Blvd.
Winnipeg, Manitoba R2H 0G9
Canada
Email: hello@neovation.com
Canada & USA: (855) 885-2469
Global: (204) 594-1341